Last updated: 28 September 2026
This privacy policy explains how Peter Jones Plumbing & Heating collects, uses and protects your personal information when you use this website or contact us. We are committed to handling your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Peter Jones Plumbing & Heating is the data controller for the personal information described in this policy.
Address: 2 Drake Close, St Annes, FY8 2EX
Email: pjgas@yahoo.co.uk
Telephone: 01253 591574
What information we collect
We only collect the information we need to respond to you and provide our services. This may include:
- Enquiry details: your name, phone number, email address and the message you send us through the contact form on this website.
- Contact details: information you give us when you phone or email us, such as your name, address and details of the work you need.
- Job information: the property address and details of the work carried out if you become a customer.
- Technical information: basic information your browser sends when you visit the site, such as your IP address and browser type. This is used to deliver the website securely and is not used to identify you.
How we use your information
We use your information to:
- respond to your enquiry and provide quotes;
- arrange, carry out and follow up on work, including servicing reminders and aftercare;
- keep records needed for warranties, safety certificates, accounting and tax;
- keep this website secure and working properly.
We will never sell your personal information, and we do not use it for marketing unless you have asked us to.
Our legal basis
We process your information because it is necessary to respond to your request and take steps before entering into a contract with you, to perform a contract with you, to meet our legal obligations (for example, tax and gas safety record-keeping), or for our legitimate interests in running our business and keeping this website secure.
Who we share your information with
We only share your information where it is needed to provide our services or run this website, with trusted providers who process it on our behalf:
- Website hosting: this website and the enquiries submitted through it are stored with our hosting provider on servers in the UK.
- Email delivery: messages sent through the contact form are delivered to us by email using Mailgun, an email delivery service.
- Our website developer: Lab Creative, who manage and maintain this website, may have access to website data when providing support.
- Legal and regulatory bodies: where we are required to by law, for example Gas Safe Register or HMRC.
Some of these providers may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK-approved contract terms.
Third-party content on this website
- Google Fonts: our website uses fonts provided by Google. When a page loads, your browser connects to Google, which receives your IP address.
- Customer reviews: our reviews are displayed using a widget provided by Trustindex, which loads content from their servers.
- External links: our website links to our Facebook page and Checkatrade profile. Those websites have their own privacy policies, and we are not responsible for how they use your information.
Cookies
Cookies are small files stored on your device. This website uses a small number of cookies that are necessary for it to work, including a cookie that remembers your cookie preferences. We will only use optional cookies, such as analytics cookies, if you agree to them through the cookie banner. You can change your choice at any time using the cookie settings on this website or your browser settings.
How long we keep your information
We keep enquiries for up to 12 months if they do not lead to any work. If you become a customer, we keep job and invoice records for up to 6 years to meet our legal and tax obligations, and safety records for as long as they are required. After that, your information is securely deleted.
How we protect your information
This website uses a secure (HTTPS) connection, and access to enquiries and customer records is restricted to people who need them. We take reasonable steps to keep your information safe from loss, misuse or unauthorised access.
Your rights
Under data protection law, you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information, where we are not required to keep it;
- object to or ask us to restrict how we use your information;
- ask us to transfer your information to another organisation.
To make a request, contact us using the details above. We will respond within one month.
Complaints
If you have any concerns about how we handle your information, please contact us first so we can put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or by calling 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.